Effective date: August 26, 2025
Who we are: Mapiles Realty ("Mapiles Realty", "we", "our", "us")
Website: www.mapiles.ai
Contact: ask@mapilesrealty.com
These Terms of Service ("Terms") govern your access to and use of our website, tools, content, and services, including property matchmaking, viewing coordination (trippings), reservations support, and related communications (collectively, the "Services"). By using the Services, you agree to these Terms. If you do not agree, do not use the Services.
1) Eligibility & Account
You must be 18 years or older and capable of forming a binding contract to use the Services.
If you create an account, you agree to provide accurate information and to keep your credentials confidential. You are responsible for activities under your account. Notify us immediately of any unauthorized use.
2) Our Services & Relationship
We provide property information, matchmaking, coordination of site visits, and assistance with reservations and documentation with developers/sellers and their authorized representatives.
No agency is formed merely by browsing our site. Any agency/brokerage relationship or representation is established only through a separate written agreement, buyer representation form, or other formal engagement.
Unless expressly stated, we are not the seller of properties listed or referenced; property terms (price, inclusions, availability) are set by developers/sellers and may change without notice.
We may offer AI‑assisted tools (e.g., Mapiles AI). AI outputs are informational only and not legal, financial, tax, or appraisal advice. You should verify information independently and consult qualified professionals as needed.
3) Property Information, Availability & Viewings
Property details, pricing, areas, timelines, and promos are subject to verification and change by the developer/seller. We do not guarantee accuracy, completeness, or availability.
Viewings/trippings are coordinated on a best‑effort basis and may be rescheduled for safety, security, or availability reasons. You agree to comply with site rules and safety instructions during visits.
4) Offers, Reservations, Payments & Refunds
Submitting an inquiry, offer, or reservation request through our Services is not a binding agreement until accepted in writing by the developer/seller and any required documents and payments are completed.
Reservation fees and payments may be processed by developers, banks, Pag‑IBIG, payment gateways, or other third‑party providers. Their terms apply in addition to these Terms.
Refunds (if any) follow the policies of the developer/seller or payment provider and applicable law. We are not liable for third‑party delays, chargebacks, or failures.
5) Your Responsibilities
You agree to:
Provide accurate information and promptly update details that affect eligibility or transactions.
Use the Services only for lawful purposes and in compliance with these Terms and applicable laws.
Refrain from attempts to scrape, reverse engineer, interfere with, or overload the Services; from posting unlawful, infringing, misleading, or harmful content; and from impersonating others.
Respect intellectual‑property and privacy rights of others.
6) User Content & Feedback
If you submit content (e.g., inquiries, messages, reviews), you grant us a worldwide, non‑exclusive, royalty‑free license to use, host, reproduce, and display that content solely to operate and improve the Services. You represent and warrant you have all necessary rights to grant this license.
You agree not to upload content that is illegal, defamatory, obscene, infringing, or invasive of privacy. We may remove content that, in our judgment, violates these Terms or the law.
If you provide feedback or suggestions, you grant us a perpetual, irrevocable, royalty‑free license to use them without restriction or compensation.
7) Communications & Consent
By providing your contact details, you authorize us and our partners (developers/sellers or their agents) to contact you about inquiries, schedules, and related updates via email, phone, SMS, chat, or messaging apps.
You can opt out of marketing communications at any time (non‑marketing/transactional messages related to your requests may still be sent). See our Privacy Policy for details on processing and choices.
8) Privacy
Your use of the Services is also governed by our Privacy Policy (www.mapiles.ai) which explains what data we collect, how we use it, and your rights under the Philippines’ Data Privacy Act of 2012 (RA 10173).
9) Third‑Party Services & Links
The Services may integrate or link to third‑party websites, tools, payment gateways, or messaging platforms. We do not control and are not responsible for third‑party content, terms, policies, or actions. Your use of third parties is at your own risk and subject to their terms.
10) Intellectual Property
The Services, including text, graphics, logos, icons, software, and AI models/configurations, are protected by law and are owned by or licensed to Mapiles Realty.
You may not copy, modify, distribute, sell, or lease any part of the Services, nor reverse engineer or attempt to extract source code, except as permitted by law.
11) Suspension & Termination
We may suspend or terminate your access to the Services (with or without notice) if we reasonably believe you violated these Terms, pose a risk, or for operational/security reasons. You may stop using the Services at any time. Certain provisions survive termination (e.g., IP, disclaimers, limitations, indemnity).
12) Disclaimers
The Services are provided on an "AS IS" and "AS AVAILABLE" basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, accuracy, and non‑infringement.
We do not warrant that listings are current or error‑free, that viewings will occur at a specific time, or that approvals/financing will be granted.
13) Limitation of Liability
To the maximum extent permitted by law, Mapiles Realty, its officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages; or for lost profits, revenues, data, or goodwill, arising from or related to your use of (or inability to use) the Services. Our aggregate liability for any claims is limited to the greater of PHP 5,000 or the total fees (if any) you paid to us for the Service giving rise to the claim during the three (3) months preceding the event.
14) Indemnification
You agree to indemnify and hold harmless Mapiles Realty and its personnel from any claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to your: (a) use of the Services; (b) violation of these Terms or law; or (c) infringement of any rights of a third party.
15) Governing Law & Venue
These Terms are governed by the laws of the Republic of the Philippines. Any dispute arising out of or relating to these Terms or the Services will be brought exclusively in the courts of Pampanga, Philippines, and you consent to their jurisdiction.
16) Changes to the Services or Terms
We may modify or discontinue parts of the Services at any time. We may update these Terms from time to time. Material changes will be posted on www.mapiles.ai with an updated effective date. Your continued use after changes take effect constitutes acceptance of the updated Terms.
17) Notices & Contact
For questions, notices, or concerns (including IP/takedown requests):
Email: ask@mapilesrealty.com
Website: www.mapiles.ai
18) Miscellaneous
Entire Agreement. These Terms, together with the Privacy Policy, constitute the entire agreement between you and us regarding the Services.
No Waiver. Failure to enforce a provision is not a waiver.
Severability. If a provision is unenforceable, the remainder stays in effect.
Assignment. You may not assign these Terms without our consent. We may assign to an affiliate or in connection with a merger, sale, or reorganization.
Headings. Headings are for convenience only.