Effective date: August 26, 2025
Who we are: Mapiles Realty ("we", "our", or "us")
Website: www.mapiles.ai
Contact: ask@mapilesrealty.com
This Privacy Policy explains how Mapiles Realty collects, uses, shares, and protects your personal data when you interact with us—online (including www.mapiles.ai) and offline (e.g., trippings, site visits, open houses, events). It also describes your rights under the Philippines’ Data Privacy Act of 2012 (RA 10173) and its Implementing Rules and Regulations.
1) Scope & Role
Controller: Mapiles Realty determines the purposes and means of processing your personal data.
Data Protection Officer (DPO) / Contact: ask@mapilesrealty.com
2) Personal Data We Collect
We collect only what is reasonably necessary, including:
Identity & contact: name, email, phone numbers, address, preferred contact method.
Client profile & preferences: budget range, location, property type, timeline, household size, financing preference (Pag-IBIG, bank, in-house, cash).
Eligibility information (as needed): government ID details, employment/occupation, income band, proof of funds/financing pre-approval, agent-of-record.
Transaction records: inquiries, viewings/trippings, offers, reservations, contracts, payment/collection references (handled via payment partners where applicable).
Device & usage (online): IP address, device type, browser, pages viewed, time on page, referral source, and cookie/analytics identifiers.
Communications: messages, call notes, emails, feedback, and survey responses.
Sensitive Personal Information (e.g., government IDs, financial or health data) is collected only when required for due diligence, financing, or compliance, and processed subject to stricter safeguards and, where applicable, your explicit consent.
3) How We Collect Data
Directly from you: inquiry forms, chats, emails, phone calls, trippings, reservations, events.
Automatically: through cookies, analytics, and similar technologies on our website.
From third parties (as permitted by law): referrers/agents you engage, developers, banks/financing partners, public databases, and service providers (e.g., verification or analytics tools).
4) Why We Process Your Data (Purposes & Legal Bases)
We process your data for the following purposes under the Data Privacy Act (consent, contract, legal obligation, legitimate interests):
Responding to inquiries & providing services (viewings, reservations, offers) — contract & legitimate interests.
Property matchmaking & recommendations — consent & legitimate interests.
KYC/eligibility and fraud prevention — legal obligation & legitimate interests.
Handling payments/collections via partners — contract, legal obligation, legitimate interests.
Customer support & communications — contract & legitimate interests; marketing with your consent and opt-out.
Analytics and site improvement — legitimate interests (with cookie controls).
Legal compliance & enforcement — legal obligations; establishment, exercise, or defense of claims.
5) Cookies, Analytics & Similar Technologies
We use necessary cookies for site functionality and may use analytics and advertising cookies to understand usage and improve our services. You can manage cookies through your browser settings. Where required, we will display a cookie notice and honor your choices.
6) Sharing & Disclosures
We share personal data only on a need-to-know basis and with appropriate safeguards:
Developers, property sellers, and partner brokers/agents to arrange viewings, reservations, and transactions you request.
Financing & payment partners (e.g., banks, payment gateways) to process applications and payments.
Service providers (processors) for hosting, email/SMS, analytics, document management, and verification services.
Professional advisers (legal, accounting) and authorities/regulators when required by law.
Business transfers: in a merger, acquisition, or asset sale, subject to continued protections.
We do not sell personal data.
7) International Transfers
Some service providers may process data in countries outside the Philippines. We implement appropriate safeguards (e.g., contractual protections) to ensure an adequate level of protection consistent with the Data Privacy Act.
8) Data Retention
We retain personal data only as long as necessary for the purposes above, including:
Inquiries & viewing records: typically up to 24 months from last interaction.
Transaction/contract records and related billing/tax documentation: retained as required by law (e.g., audit and tax retention periods, which may be up to 10 years).
Marketing preferences: until you withdraw consent or opt out.
We securely delete or anonymize data when retention periods lapse.
9) Security
We apply organizational, physical, and technical measures appropriate to the risks, including access controls, encryption in transit, least-privilege policies, staff confidentiality, and vendor due diligence. No method of transmission or storage is 100% secure, but we continuously improve safeguards.
10) Your Rights (Data Privacy Act of 2012)
Subject to limitations under law, you may:
Be informed about data processing.
Access and obtain a copy of your personal data.
Rectify/correct inaccuracies.
Object to processing, including direct marketing; and opt out anytime.
Erase or block (suspend) processing under certain grounds.
Data portability where technically feasible.
Claim damages for violations resulting in harm.
File a complaint with the National Privacy Commission (NPC).
To exercise your rights, email ask@mapilesrealty.com. We may request verification to protect your data.
11) Children’s Privacy
Our services are intended for adults (18+). We do not knowingly collect data from children. If you believe a child provided data, contact us so we can delete it promptly.
12) Third‑Party Links
Our website may contain links to third-party sites or services. Their privacy practices are governed by their own policies; please review them.
13) Changes to This Policy
We may update this Policy from time to time. Material changes will be posted on www.mapiles.ai with an updated effective date. Continued use of our services after changes means you acknowledge the updated Policy.
14) How to Contact Us
Mapiles Realty
Email: ask@mapilesrealty.com
Website: www.mapiles.ai
(If you prefer postal mail, please email us to obtain the appropriate mailing address for your request.)